Sorgulamax Terms of Use

Please read this agreement carefully from time to time before visiting the Sorgulamax website or using the SITE (Sorgulamax shall hereinafter be referred to as “SITE” in this agreement). From your first visit to Sorgulamax, you shall be deemed to have fully understood the matters set out below, which contain contained herein regarding the visitation and/or use of the SITE. If you do not wish to be bound by these terms and conditions, you may not access or use the SITE, and if you have commenced such use, you must cease it immediately. "Sorgulamax.com" may at any time make changes to this agreement, and such changes shall take effect immediately upon the amended agreement being posted on the SITE. Your continued use of the SITE shall constitute your acceptance of these terms.

1-Definitions:

1.1 “SITE”: Refers to the Sorgulamax.com website, which contains various online ticketing services and content, as well as the relevant mobile applications to which online access is possible.

1.2 “USER”: Refers to any natural or legal person who visits the Site and/or makes use of the online services.

1.3 “SERVICE”: Refers to the entirety of the User’s ticket purchase transactions via the SITE and the provision of access to other content.

1.4 “CONTENT(S)”: Any and all information, files, images, figures, prices, etc., published on the SITE and/or any other website, or to which access is possible; including visual, written and audio materials.

2- Trademarks and Rights:

2.1 The owner of the Sorgulamax website is SORGULAMAX INTERNET INFORMATION TECHNOLOGIES AND TOURISM INVESTMENTS INDUSTRY AND TRADE JOINT STOCK COMPANY, and all rights to the SITEbelong to SORGULAMAX INTERNET INFORMATION TECHNOLOGIES AND TOURISM INVESTMENTS INDUSTRY AND TRADE JOINT STOCK COMPANY.

2.2 All rights to the content published on the SITE, including intellectual property and copyright, belong to Sorgulamax, and these rights are protected by applicable national legislation and international treaties. The User acknowledges that they are only entitled to make copies for personal use; and may not, without the permission of BileyBayisi, use any information or material on the Site; whether the entire Site or a part thereof, in any form by revising, adding to, or altering any part of it; in a different manner. No material on this site, including code and software, may be modified, copied, reproduced, republished, uploaded to another computer, posted, transmitted or distributed.

2.3 The User also agrees not to use any device, software or method with the intention of interfering with or attempting to interfere with the operation of Sorgulamax. Sorgulamax reserves the right to take legal action against any unauthorised interference or use.

3- General Provisions:

3.1 Sorgulamax.com maintains the terms of use and other contractual information published on the SITE as accurate and up-to-date. From time to time, the information on the SITE may not be current. No guarantee, whether explicit or implicit, is given regarding the up-to-date nature of the information on the SITE or its impact on services or products, nor is any commitment made in this regard. Sorgulamax reserves the right to amend the information, forms, content of any kind, and these Terms of Use on the SITE at any time, without prior notice.

3.2. The legal and criminal liability for every transaction and action carried out by the USER(S) within the SITE rests solely with them. The USER(S) shall not engage in any unlawful acts or actions against the rights of Sorgulamax.com or any third party; ; not to disclose any written, visual or audio information; and that with regard to any personal written, visual or audio information disclosed to Sorgulamax.com, at the time of disclosure to Sorgulamax.com and its partners—including airlines, hotels, buses, car rental and other travel service providers, as well as other service providers—the User(s) use, processing, storage, disclosure and disclosure to third parties, and sharing of such information; and that the User accepts, declares and undertakes that they shall be liable for any and all damages the User may suffer as a result of Sorgulamax.com sharing this information. The USER undertakes not to reproduce, copy, or distribute images, text, visual and audio content, video clips, files, databases, catalogues and lists, and that they will not engage in direct or indirect competition with Sorgulamax.com, whether through these actions or by any other means .

3.3 Third parties are personally responsible for the accuracy of the data they have shared with Sorgulamax.com. The responsibility for the accuracy and legality of any information, content, visual and audio materials provided and published by third parties lies entirely with the third parties carrying out these actions. Sorgulamax.com does not undertake or guarantee the security, accuracy or legal compliance of services and CONTENT provided by third parties. Unless Sorgulamax.com explicitly states otherwise, the USER acknowledges and undertakes that the services provided by Sorgulamax.com are solely for comparison purposes; that a mediation service is provided between service providers and the user; and that Sorgulamax.com is not a party to any disputes that may arise.

3.4 Sorgulamax.com reserves the right to modify the SERVICES and CONTENT provided by the SITE without prior notice. The SITE shall not be liable for any damages, including those arising from incorrect or incomplete information provided by Users. If the SITE determines that such content, information, materials or data are incorrect or incomplete, it may request amendments or corrections. The User is obliged to comply with such requests without delay.

3.5 Sorgulamax.com processes the information transmitted by USERS via the SITE within the scope of the SERVICES it provides in accordance with the Personal Data Protection Law No. 6698 on the Protection of Personal Data. Sorgulamax.com undertakes to take all necessary measures to keep personal data and customer information confidential and to store it in accordance with applicable legislation. Further details on this matter are available via the “Information Notice on the Protection of Personal Data”.

3.6 Users, whilst utilising the SERVICES provided by Sorgulamax.com under this agreement (regardless of the payment method used), and resulting from unauthorised, unlawful, and unjustified transactions carried out by unauthorised persons, they shall be liable to Sorgulamax.com and its partners/collaborating COMPANIES for such damages, together with statutory interest, from the date the damage occurred.

4- Special Conditions Regarding Air Ticket Booking Services:

4.1 Definitions:

COMPANY: Refers to the transport company that will carry out the ticketing process relating to the transport service for the User and will actually carry out the passenger transport; service.

TRANSPORT SERVICE: Refers to the entirety of services provided by the COMPANY to the PASSENGER, independent of the liability of Sorgulamax.com.

PASSENGER: Refers to individual users who purchase an ONLINE TICKET and use the TRANSPORT SERVICE.

ONLINE TICKET: A document issued electronically, containing information regarding the relevant SERVICE such as date, time, route, passenger’s first name, surname, seat number, price and transaction number (reference no., PNR no.), which can be printed by the Company’s authorised agent to be converted into a physical ticket, and which has no monetary value.

TICKET: Refers to the passenger transport ticket, which has monetary value and can only be issued by the COMPANY providing the TRANSPORT SERVICE.

4.2 The PASSENGER hereby accepts in advance that the destination(s) and travel plan forming the booking have been selected based on information obtained from the SITE. Furthermore, the PASSENGER hereby accepts in advance that the online booking is compiled, managed and updated by the supplier, and that Sorgulamax.com has no control over this whatsoever. Accordingly, Sorgulamax.com cannot and will not guarantee that the travel plan or any destination, in whole or in part, will be as advertised on the internet. Any right of recourse in this regard shall be exercised against the COMPANY.

4.3 Payment: For online ticket purchases made via Sorgulamax.com, payment may be made instantly using Visa, MasterCard, American Express, or Diners Club credit cards, or via EFT or bank transfer. Additional security measures may be taken during the payment process for verification purposes. When making a purchase with a credit card or debit card, you may be asked to enter your card’s three-digit security code for security reasons. Upon confirming the purchase, the relevant amount and any other charges will be debited from the card used for payment.

The 3D Secure security system is mandatory for purchases made by USERS using a credit or debit card. You can obtain the necessary information regarding the use of 3D Secure from your bank.

Sorgulamax.com is a Turkish company and all financial transactions are processed in Turkish Lira. For transactions made from another country or in a currency other than the Turkish Lira, any exchange rate conversion fees incurred by your bank may be passed on to you. This fee difference is derived from the relevant credit card’s global treasury and is subject to daily exchange rate fluctuations.

4.4 For ONLINE TICKET purchases and bookings made via the SITE, in addition to the National and International General Flight Rules, the policies applied by the relevant COMPANY regarding ticket fares, permitted baggage allowance, and carriage rules, as well as booking changes, ticket cancellation, and refunds, shall apply.

4.5 Users shall bear the consequences of the flight not taking place at the scheduled time, being cancelled, postponed to a later date, the carrier’s refusal to accept the passenger or their luggage, the ticket purchaser’s ineligibility for the flight, insufficient validity period of the passport, or the absence of a valid identity document, Sorgulamax.com shall not be held liable. Information such as flight conditions and additional services provided in the flight details is supplied in real-time by the COMPANY(IES) and Sorgulamax.com is not responsible for the accuracy of this information. The COMPANY(IES) reserves the right to make changes to this flight-related information without prior notice.

4.6 USERS, upon confirming the terms of use for each ticket sale and booking, declare that they have read these terms and accept their provisions. Rules regarding flights, flight times, flight combinations, and transfer details may be updated by the airlines at any time. Such updates may be communicated to the USER by the airlines without Sorgulamax.com’s knowledge. It is the USER’s responsibility to act in accordance with these updates.

4.7. Cancellation / Refund / No-Show:

For ONLINE TICKET purchases made via the SITE, the cancellation, refund and change policies of the COMPANY from which you purchased the flight service shall apply. These policies may vary depending on the COMPANY’s operating procedures. You may obtain information regarding cancellation/refund policies from the relevant COMPANY.

Refunds for tickets accepted by the relevant COMPANY are generally processed via the same method used for payment. The time taken for the refund amount to be credited to the relevant bank account or credit card may vary depending on the policies of the bank you use. Information on this matter can be obtained from the relevant banks.

The Travel Agency reserves the right to charge any fee of its choosing, separate from the airline, or to deduct a portion of the payment.

Sorgulamax.com shall not be held liable in any way in the event of flight cancellations; any rights arising from the cancellation of a flight or the flight not being completed as planned shall be exercised in accordance with the policies of the COMPANY(IES). Even if the PASSENGER has purchased a service allowing them to voluntarily cancel their ticket via the SITE or use it at a time of their choosing (Open Ticket, etc.), should unexpected, non-tariff-related additions be made to the final travel plan due to flight schedule changes, delays, , resulting in unexpected, non-tariff-related additions to the final travel plan, any expenses incurred due to such unforeseen circumstances shall be borne by the Passenger. In such cases, Sorgulamax.com accepts no liability. Any disputes arising shall be resolved in accordance with the Company’s policies.

4.8 PASSENGERS are obliged to provide the required information fully and truthfully when making flight bookings or purchases via the SITE. Errors in transactions, including but not limited to incorrect or false names, , may result in issues with bookings, booking changes, cancellations, refunds, and online ticket purchases; Sorgulamax.com is not liable for such issues. In accordance with applicable legislation and international agreements, a booking made or a ticket purchased may not be transferred to another person, nor may the name be changed.

4.9 The PASSENGER must check the booking class, flight date, flight time, flight duration, departure and arrival airports, transit airport, baggage allowance, baggage limits, and paid/free additional services applicable to the destination, in accordance with the policies of the CARRIER selected prior to purchasing a ticket.

4.10 For PASSENGERS under the age of 18 travelling with an identity card, if travelling only with their mother, the father’s consent form is required; if travelling only with their father, the mother’s consent form is required; and if travelling with anyone other than their parents or travelling alone, consent forms from both parents are required. In countries where entry is permitted with an identity document, all passengers, including infants and children, may travel with the new type of biometric, chip-enabled identity card. Passengers holding a chip-enabled identity card without a photograph will not be permitted to board the flight.

4.11 In the event of flight cancellations, delays, or the closure of airports or airspace airport grounds being closed to air traffic, and that Sorgulamax.com bears no liability in such cases; the passenger hereby declares, acknowledges and undertakes that liability for any cancellations or delays arising from one or more of these reasons lies with the relevant airline companies or the management of the relevant location. The PASSENGER hereby accepts, declares and undertakes that in the event their departure is prevented due to personal reasons arising from themselves (such as legal proceedings, visa/transit visa issues, or passport irregularities), Sorgulamax.com shall bear no liability whatsoever, and that the full responsibility for any resulting cancellations or delays lies solely with themselves.

4.12 Sorgulamax.com acts as an intermediary between the PASSENGER and the airline COMPANY in the services it provides. The PASSENGER accepts that Sorgulamax.com cannot be held liable for any issues arising from the SERVICES it facilitates. Furthermore, in the event that a flight cannot be operated due to the flight rules and restrictions of the airline COMPANY from which the flight ticket was purchased,

4.13 Airline COMPANIES may refuse to carry passengers who are 28 weeks or more into their pregnancy on either the outbound or return flight. A PASSENGER who is pregnant with a single baby and is between the start of the 28th week and the end of the 35th week of pregnancy may board the flight with a medical certificate stating that “there are no contraindications for air travel”. Similarly, for a PASSENGER expecting more than one baby and whose pregnancy is between the start of the 28th week and the end of the 31st week, this certificate may also be required. and carrying more than one baby may not be permitted to board flights, even if they have a medical certificate. The PASSENGER is required to confirm this information where necessary. In this regard, it is recommended that USERS review the policies of the airline companies they will be travelling with before making a booking.

4.14 Sorgulamax.com undertakes to take all necessary measures to keep personal data and customer information confidential and to store it in accordance with applicable legislation. For further information regarding personal data, please read the Privacy Notice.

4.15 In the application and interpretation of these Special Conditions for Air Ticket Booking Services, and in the management of legal relationships arising under these Terms of Use, the laws of the Republic of Turkey shall apply.

5- Special Conditions Regarding Car Rental Services:

5.1 The SERVICE provided by Sorgulamax.com on the SITE regarding car hire consists of offering the USER the opportunity to compare and make bookings using information obtained from the hire companies (such as rates, vehicle details, hire conditions, hire periods, additional services, etc.). Information may be updated by providers but may not always be current. The contract regarding rental and booking is originally concluded between the provider and the User via Sorgulamax.com, and booking and fee collection are carried out by the provider company.

Under the Consumer Protection Act No. 6502 and the Electronic Commerce Regulation Act No. 6563, Sorgulamax.com, acting as an intermediary in the formation of distance contracts and holding the status of an Intermediary Service Provider, has a liability for the vehicle rental transaction limited to its role as an intermediary.

5.2 Vehicle classes, age, mileage and insurance coverage may vary depending on the rental location. Vehicles displayed via the service and product suppliers may not be available at the time of vehicle handover; in such cases, the policies of the service and product suppliers shall apply, and the USER .

5.3 The USER must ensure they have their driving licence, ID and their own credit card with them when collecting the vehicle. The USER accepts and undertakes that a credit score report may be requested via credit score enquiry sites during vehicle handover.

5.4 In the event of any disputes that may arise between the service providers with whom a booking has been made and the USER, or in cases of booking changes or cancellation, or regarding any transactions arising after a booking is made via Sorgulamax.com, no liability whatsoever is accepted; the User is aware that they cannot hold Sorgulamax.com liable and acts accordingly. The vehicle hire agreement is established between the USERS and the vehicle hire companies.

5.5 USERS acknowledge and undertake that they shall be personally liable in the event of any dispute arising from the car hire transaction due to reasons such as a driving licence, passport, visa, or legal proceedings.

5.6 The User acknowledges and declares that all additional service charges incurred outside the scope of the car hire service purchased shall be paid by the User.

5.7 The USER must be aware that, where conditions such as vehicle rental or age restrictions set by the providers apply, they are required to provide complete and accurate information. Furthermore, whilst compliance with these conditions is expected, the age and driving licence status at the time of purchase shall be taken as the basis. The accuracy of the identity and contact details shared during the purchase process is the sole responsibility of the USER.

5.8 Any reservation changes or cancellations resulting from personal information being filled in inaccurately or incompletely will be managed in accordance with the provider’s own policy. The USER hereby accepts and undertakes that Sorgulamax.com shall not be held liable for any disputes that may arise.

6- Use of Protection Packages

6.1 For passengers who have purchased protection packages, cancellations, refunds and changes are processed in accordance with airline regulations.

6.2 Refunds for passengers who have purchased a protection package are processed after deducting the cost of the package.

6.3 Under no circumstances will purchased packages be refunded.

7- Protection of Personal Data:

Sorgulamax.com does not store any of your personal information on its website. The information stored is entirely statistical in nature and contains no personal data. All your personal information is stored in a secure environment. Your credit card numbers are encrypted using the latest e-commerce technology.

Sorgulamax.com processes personal data obtained via its website and other channels in accordance with the Personal Data Protection Law No. 6698 and its subsidiary regulations. Sorgulamax.com ensures the security of the data transferred to it. Detailed information regarding the data processed in accordance with the procedures of the services utilised on the website is available in the “Personal Data Protection Information Notice”. However, the user is responsible for any data breaches that may arise from the sharing of confidential information—particularly regarding password and account security—with third parties. Sorgulamax.com is not liable for breaches caused by the user.

8- Entry into Force and Acceptance

These Terms of Use shall come into effect on the date they are published on the SITE by Sorgulamax.com. USERS are deemed to have accepted the provisions of these Terms of Use by using the SITE. Sorgulamax.com may, at any time, amend the provisions of these Terms of Use; such amendments shall come into effect on the date they are published on the SITE, accompanied by the version number and date of amendment.

Sorgulamax.com Contact Details

Tax ID / VAT No.: 7750920833 - KÖRFEZ

Address: GÜNEY MAH. SANCAK STREET NO:2 FLOOR: 2, 41740 KÖRFEZ/ KOCAELİ

Email: [email protected]

Contact Telephone: 0850 335 00 00

Commercial Register No: 5601

MERSIS: 0775092083300001