Can I make a payment using a bank card or a virtual card?

Using a Bank Card:

• SmaxGo accepts widely used bank cards such as Visa and MasterCard. Your card must be registered with the 3D Secure (three-dimensional security) system. This enhances the security of your transactions and provides protection against fraud.

Using Virtual Cards:

• Virtual cards can be created via most banks’ mobile apps or online banking services. These cards are generally used as a secure method for online transactions. You can purchase tickets using a virtual card via smaxgo.com.
• Please remember that your virtual card must be registered with the 3D Secure system and have sufficient funds.

Payment Process:

• When purchasing a ticket, you will be directed to a payment screen where you must enter your card details. Here, you must correctly enter information such as the card number, expiry date and CVV code.
• You may be required to enter a 3D Secure code (OTP). This code will be sent via SMS to the mobile number linked to your card.

Limits:

• Check your card’s daily transaction limits. If your limit is reached, you may not be able to complete the transaction. In this case, you can contact your bank to increase your limit or try using a different card.

Issues:

• If you encounter any issues during payment (e.g. the code isn’t arriving, the transaction isn’t being approved), please contact your bank’s customer services to report the situation. Additionally, the SmaxGo customer support team can also assist you.