This page applies to the Sorgulamax app published by SORGULAMAX on Google Play and the App Store, and to the smaxgo.com and sorgulamax.com websites. These use a single shared account, so deleting your account closes it everywhere. This page explains how to request the closure of your account and the deletion of your personal data, which data is anonymized, and which records we keep, and for how long, because of our legal obligations.

• In the app: Log in to your account in the Sorgulamax app and use the Delete My Account option on your profile page.
• On the website: Log in to your account on smaxgo.com. From the user menu at the top right, go to My Profile → Privacy Settings → Delete My Account, accept the terms and press the Delete My Account button.
• By email: If you cannot log in, send an email with the subject "Account deletion request" to [email protected] from the email address registered to your account. We may ask for additional information to verify that the request is yours. Requests made by email are completed free of charge within 30 days at the latest.

If you signed up with Google, Apple or Facebook, you do not need to enter a password to delete your account.

Deleting your account does not cancel the tickets and bookings you have purchased; they remain valid. After your account is deleted, you can still view your bookings on the PNR Query page and contact our customer service for cancellations and changes.

• Your account is closed immediately and you are signed out on all devices. The account can no longer be used to log in.
• Your account is held for 30 days. If you change your mind during this period, you can have your account reopened by calling our customer service on +90 850 335 00 00 or by writing to [email protected].
• During this period, a new account cannot be created with the same email address or with the same Google, Apple or Facebook account.
• At the end of the 30 days, the personal data in your account is anonymized. This cannot be undone. You can then sign up again with the same email address, but you will not be able to access your old account or your points.

At the end of the waiting period, the following information is anonymized:

• Your name, surname, email address, phone number, Turkish ID number and date of birth
• Your password (it is invalidated)
• The name, surname, gender, Turkish ID number and date of birth of the passengers saved to your account
• Your saved billing details: name or company name, tax or Turkish ID number, tax office, nationality and passport number
• The name and email address shown on your reviews. The review texts remain published under the name "Silinmiş Kullanıcı" (Deleted User).
• Your Google, Apple and Facebook login connections are removed.

The records below are not deleted, because we are legally required to keep them and they may be needed as evidence in a dispute. They remain linked to the anonymized account for the periods stated below and are deleted or anonymized at the end of that period.

• Booking, ticket, invoice and refund records: These records contain the passenger, driver and guest details used in the transaction (name, surname, Turkish ID or passport number, date of birth), the contact email address, phone number and billing details. They are kept for up to 10 years because of the retention and limitation periods in Tax Procedure Law No. 213, Turkish Commercial Code No. 6102 and Turkish Code of Obligations No. 6098.
• Payment records: Only the first 6 and last 4 digits of your card number, the cardholder's name and the bank's transaction result; for bank transfers, the sender's name and IBAN. They are kept for up to 10 years together with the booking records.
• Customer service and notification records: Your support requests, customer representative notes, call center recordings, and records of the SMS, WhatsApp and email notifications sent to you. They are kept for up to 10 years together with the related booking.
• Points activity: Records of the points you earned and spent are kept for up to 10 years together with the booking records. When your account is deleted, your points balance can no longer be used; we recommend using your points before you delete your account.
• Login records: Login time, IP address, device and browser information, and the email address used to log in. They are kept for up to 2 years under Law No. 5651 and its implementing regulation.
• Technical transaction records: System records created during booking and payment (IP address, device information, and data exchanged with airlines, hotels and banks). They are deleted 6 months after the travel date for completed trips, and 1 month after the transaction date for transactions that were not completed.

To issue your ticket or booking, your passenger and contact details are shared with the relevant airline, hotel, bus company, car rental company and the bank that processes your payment. These organizations keep this data under their own legal obligations and according to their own retention periods. To have this data deleted, you need to contact the relevant organization separately.

Your newsletter subscription is kept separately from your account and does not end when you delete your account. You can unsubscribe by writing to [email protected]; if you mention it in your deletion request, we will also end your subscription.

SORGULAMAX İNTERNET BİLGİ TEKNOLOJİLERİ VE TURİZM YATIRIMLARI SANAYİ TİCARET ANONİM ŞİRKETİ
Güney Mah. Sancak Sok. No:2 Kat:2, 41780 Körfez/Kocaeli, Türkiye
Tax office / Tax ID: Körfez / 7750920833
Email: [email protected]
Phone: +90 850 335 00 00

You can submit requests concerning your rights under Article 11 of the Turkish Personal Data Protection Law No. 6698 (KVKK) through these contact details. Requests are completed free of charge within 30 days at the latest. For details on how your personal data is processed, please see our Privacy Policy.