Can I make changes to my bus ticket?

Change Policies:

• Each bus company has different ticket change policies. Some companies allow changes made within a certain timeframe, whilst others may have stricter time limits.

Time Limits:

• Changes must generally be made within a certain timeframe before the journey date. For example, some companies may allow changes up to 24 hours before the departure time.

Additional Fees:

• Some companies may charge an additional fee when making a ticket change. This fee may vary depending on the company’s policies and the date on which the change is made.

New Journey Details:

• When changing your ticket, you will need to specify the new travel date and time. You can select your preferred journey subject to availability.

Making Changes via smaxgo.com:

• If you purchased your ticket via smaxgo.com, you can log in to your account and make the ticket change via the ‘My Orders’ or ‘My Tickets’ section.
• Alternatively, you can contact the bus company’s customer service to enquire about the change process and ask for assistance.

ID and Ticket Information:

• When making changes, it is important that the details on your current ticket match those on your ID documents. The details on the new ticket must also match your ID documents.