If I cancel my booking, when will I receive a refund?

Refund Process:

• Once your cancellation has been confirmed, the refund process begins. Most bus companies process refunds within 3 to 10 working days. However, this timeframe may vary by company.

Fee Deductions:

• Some companies may deduct a certain amount from the ticket price for cancelled tickets. This deduction is usually between 10% and 30% of the ticket price. The remaining amount after the deduction constitutes the refunded amount.

Refund Method:

• Refunds are processed via the same payment method used to purchase the ticket. For example, if the ticket was purchased by credit card, the refund will be credited to the same card. Consequently, the time taken for the refund may vary depending on the timeframe set by the card issuer.

Customer Services:

• If you encounter any issues with the refund process or wish to obtain further information, you can contact the bus company’s customer services. You can seek assistance to find out the status of your refund and the estimated timeframe.

Refund via Sorgulamax.com:

• When you cancel a ticket via Sorgulamax.com, you will receive confirmation of the cancellation and details of the refund process via email or SMS. It is important to keep track of this information to see how the process is progressing.