What do I need to do to cancel or change my hotel booking?
If you wish to make a refund or change to a hotel booking made via Sorgulamax.com, please follow the steps below:
Review the Booking Terms: First, review the cancellation and amendment terms you accepted when making your booking. Cancellation and amendment policies may vary between hotels and bookings. You can usually find this information whilst managing your booking on Sorgulamax.com or on the hotel’s own website.
Log in to your Sorgulamax.com Account: Log in to your Sorgulamax.com account to manage your booking. Under the ‘My Bookings’ tab or similar, locate the booking you wish to change or cancel.
Submit a Change or Cancellation Request: Once you have selected the relevant booking, click on the "Make Changes" or "Cancel" options. Here, you can follow the necessary steps to change or cancel your booking. In most cases, you will need to fill in a form or provide specific details to change or cancel your booking.
Contact Customer Support: If you encounter any issues when trying to change or cancel your booking, you can contact the Sorgulamax customer support team. By contacting the support team via email, phone or live chat, you can obtain information about the status of your booking and carry out the necessary procedures.
Confirmation and Tracking: Following your request for a refund or change, Sorgulamax will send you a confirmation email. Please check this email carefully and ensure you have completed the necessary steps. Additionally, check your account regularly to track the status of your booking.
Please note that cancellation or amendment requests must generally be made within specific timeframes. While some bookings may offer a full refund for cancellations made well in advance, cancellations made at shorter notice may incur fee deductions.