Hotel

Do I need to print out the booking confirmation email?

What do I need to do to cancel or change my hotel booking?

Where can I find detailed information about hotels and rooms?

Where can I view the prices of hotel rooms?

Which credit cards can I use to make a booking?

What should I do if I cannot find my confirmation email?

How can I find out if my booking has been cancelled?

Is it possible to cancel or change my booking?

What services are included in the prices when making a booking on smaxgo.com?

Can I make a booking for myself using a bank or credit card under a different name?

Can I use debit cards to complete my booking?

Can I make a last-minute booking?

Can I make a special request regarding my hotel, bookings or rooms?

Will I have to pay a fee if I cancel my booking?

How can I view the payment details for my booking?

What payment methods are accepted on smaxgo.com?

When will the charge be taken from my credit card?

What are the check-in and check-out times at the hotel?

What is a hostel?

How reliable is the accuracy and up-to-date nature of the property information I see on the site?

What is a boutique hotel?

How can I find the hotel’s contact and address details?

Can I stay in a hotel with my pet?

I’d like to check in early or check out late – what can I do?

What is an early booking?

How can I request an extra bed in the room for children?

I would like to request an invoice. What should I do?

How can I find out more about property and room details?

What documents do I need to have with me when checking into a hotel?

What does a crossed-out price mean on listing pages and during the booking process?

Are taxes included in room rates?

Are the prices shown per person or per room per night?

Do I have to pay a fee to add an extra bed to the room?

What do the phrases ‘no free cancellation’ and ‘no refunds’ mean?

What is the difference between a double room and a twin room?

Do I need to pay an extra fee for children?

What do ‘full board’ and ‘half board’ mean?

Are there cameras in hotels?

Can guests be invited to a hotel room?

What does 'all-inclusive' mean?

Why are wristbands worn in hotels?

Is it possible to stay in a hotel room for just a few hours?

How can you tell if a hotel room is clean?

Is it forbidden to bring food and drink into hotel rooms?

What should you bear in mind when staying in a hotel room?

Do hotel and ticket bookings need to be made in advance when applying for a tourist visa?

Where can I find out if pets are allowed at the hotel?

I would like to check out later than the specified check-out time. What should I do?

What additional services do hotels offer?

What is included in the hotel price?

Can I change my holiday dates after making an early booking?

When does the early booking period start and end?

I provide my credit card details during the booking process. Is this secure?

How can I be sure my booking has been cancelled?

Where can I find the cancellation terms for my hotel booking?