How can I be sure my booking has been cancelled?
There are several ways to ensure your booking has been successfully cancelled:
Cancellation Confirmation Email: When you cancel your booking, SmaxGo will send a cancellation confirmation to your email address. This email is an official document confirming that the booking has been cancelled and whether any cancellation fees apply. If you haven’t received the email, it’s worth checking your spam or junk folder.
Check via your smaxgo.com Account: By logging into your smaxgo.com account, you can go to the ‘My Bookings’ section. Here, you can check whether the booking you cancelled is marked as ‘Cancelled’. If your booking still appears active, the cancellation process may not have been completed.
Contacting Customer Services: To ensure your booking has been cancelled, you can also contact SmaxGo customer services. Customer service representatives can provide you with up-to-date information on the status of your booking and confirm the cancellation.
Contacting the Hotel Directly: To be certain after cancelling your booking, you can contact the hotel directly to confirm the cancellation. The hotel can verify that the booking has been cancelled and whether any cancellation fees apply.
Checking Your Credit Card Refund: If you made a prepayment during the booking and a refund is due under the cancellation policy, you can check your credit card statement to see if the refund has been processed. The refund process may take a few working days, so it is important to be patient.
By following these steps, you can be sure your booking has been cancelled and plan your trip without any confusion.