How do I collect my luggage when getting off the plane?

After Disembarking:

• After disembarking, follow the signs at the airport to proceed to the terminal.

Immigration and Customs Control:

• On international flights, you may need to go through passport and visa control. Customs control is usually carried out after you have collected your luggage.

Reaching the Baggage Claim Area:

• Follow the signs at the airport to find the baggage claim area. The baggage claim area is usually located near the flight information screens.
• Check the screens displaying your flight number. These screens will indicate which baggage carousel your luggage will be on.

Collect Your Baggage:

• There is a conveyor belt in the baggage claim area. Baggage moves along this belt.
• Check the tag on your luggage to identify it. Your luggage tag will show your flight number, destination and baggage tracking number.
• Once you have found your luggage, collect it carefully. You can ask for assistance to lift large items.

Ask for Help:

• If you are having difficulty locating your luggage or encounter any other issues, please ask airport staff for assistance.
• If you cannot find your luggage, contact the lost luggage service at the airport and file a lost luggage report.

Special Circumstances:

• If you notice any damage to your luggage, inform the airport staff and file a damage report. The airline may assist you in making a claim for compensation for the damaged luggage.
• Special items such as sports equipment and musical instruments are usually located in a separate claim area. You can obtain information about such items from the special service points at the airport.

Security and Customs Declaration:

• After collecting your luggage, you may need to pass through the airport’s security checkpoints. If you have any special items requiring a customs declaration, please complete the declaration form and submit it to the relevant counter.